Disabled people should be able to turn up at a station and receive assistance and travel same as any other passenger
For disabled people, the simple act of catching a train at the last minute is a privilege It is inexcusable, and yet it happens on our transport network every single day. Disabled passengers are often left stranded, sometimes relying on strangers – who are not insured – for assistance. In 2024, this isn’t just shocking – it’s unacceptable.
I was left, out of sight of platform staff, trapped inside a train with no way of knowing if anyone would come to help. There were no emergency alarms to get the driver’s attention, I couldn’t even be sure if the driver was still on board. My awful experience is a reality for many disabled travelers who require assistance. It’s appalling that in 2024, we still face these issues.Before the pandemic, I commuted to London via King’s Cross several times a week.
But we urgently need meaningful action. Apologies rarely lead to the systemic changes required. For most disabled people, including myself, making a complaint every time something goes wrong is exhausting and impractical. The transport experience is filled with barriers, and complaining at every hurdle would leave little time for anything else. These incidents are so common that we often feel it’s not worth the effort to speak up.
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