Here are some ways to handle flight cancellations, according to experts.
Chandan Khanna / AFP via Getty ImagesThousands of travelers were stranded at airports or stuck on hold trying to rebook flights this weekMore than 2,800 more flights had already been canceled in the U.S. as of 7 a.m. Tuesday, according to the flight tracking service FlightAware, and problems are likely to continue at least into Wednesday.
Staying calm — and knowing your rights — can go a long way if your flight is canceled, experts say. Here’s some of their advice for dealing with a flight cancellation:If you still want to get to your destination, most airlines will rebook you for free on the next available flight as long as it has seats, according to the U.S. Department of Transportation.
If you want to cancel the trip, you are entitled to a full refund, even if you bought non-refundable tickets. You’re also entitled to a refund of any bag fees, seat upgrades or other extras. Kurt Ebenhoch, a consumer travel advocate and former airline executive, stressed that travelers are eligible for a refund, not just vouchers for future travel. If you do take a voucher, make sure you inquire about blackout dates and other restrictions on its use.Major airlines — including Delta, American, Southwest, Air Canada, Alaska, Frontier and Spirit — are waiving change fees during the storm, which gives travelers more flexibility as they shift their plans.
No. Each airline has its own policies about providing for customers whose flights are canceled, according to the DOT. But many airlines do offer accommodations, so you should check with their staff.If someone in your traveling party is at a higher level in a frequent flier program, use the number reserved for that level to call the airline, Ebenhoch said. You can also try calling an international help desk for the airline, since those agents have the ability to make changes.
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