The department store unveiled their approach to protect employees and shoppers.
First, they addressed that stores will only reopen where it’s allowed by state and local governments, if safety measures and protocols are in place and if they are confident they can ensure the safety and wellbeing of their employees and customers.
The company also provided a glimpse of what the future of shopping may look like when stores reopen with a list of updates to the shopping experience at their stores to keep everyone healthy. Customers can expect shortened hours to make time for additional cleaning. There will be a limit on the number of customers allowed inside to allow for social distancing and face coverings will be provided for employees and customers along with health screenings for employees.Some of the practices they will implement include modifying the fitting-room experience and returns. Fewer fitting rooms will be open and they will be cleaned between uses.
At the registers, there will be plexiglass between customers and cashiers and no cash will be accepted. Amid the pandemic, Nordstrom has remained open for online shopping and has offered contactless curbside services for online orders, which will continue.. “What we do know is we have been around for 119 years, and the strength of our customers are what have sustained us through tough times.”
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