Ferial Haffajee: What if FlySafair were to run SAA?

.ferialhaffajee: What if FlySafair were to run SAA? | Fin24

As poor SAA lost its eighth CEO last week and the head of ops Zuks Ramasia climbed into the pilot's seat in an acting capacity on Monday, I have been reading up on how to make SAA work and on why it doesn't.

At FlySafair, Elmar Conradie is CEO and navigates the airline – he doesn't have to consult two government departments, the board, the unions and the pilots' association to take decisions before take-off. It's one reason the budget carrier is doing so well – as are other private sector players.There's another, more vital lesson. FlySafair exists to get its customers from Point A to Point B as cheaply, quickly and efficiently as possible.

At the pink budget airline, the focus is on the customer and on how to improve margins on a no-frills flyer.

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