The federal government is partnering with state authorities on a new fast-track system for addressing complaints from airline passengers.
Senators are sworn in and will begin debate over the procedures for the impeachment trial of DHS Secretary Alejandro Mayorkas.FILE - A man views a flight board at Boston Logan International Airport, Wednesday, June 28, 2023, in Boston. Transportation Secretary Pete Buttigieg said they have a “small, but mighty team” that tracks down refunds and settles disputes with airlines on behalf of consumers.
Buttigieg said they found a match for his department's needs with the resources the states could provide. Under the new partnerships, states can investigate complaints they receive from airline passengers. If the state attorney general determines that the airline violated the law or if they believe that the airline is not cooperating with their investigation, they can refer those complaints to the Transportation Department through a newly established reporting process. Buttigieg said the Transportation Department will fast-track its review of potential violations.
The Transportation Department said this is part of its ongoing efforts to improve experiences for airline passengers.
Attorneys General Buttigieg Complaints Partnership Refunds States Transportation Department
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