FCC orders Avid Telecom to stop health insurance-related robocalls
addressed to Avid CEO Michael Lansky, the FCC said it has determined that the company"is apparently originating illegal robocall traffic on behalf of one or more of its clients." The commission explained that it worked with USTelecom’s Industry Traceback Group, which investigated prerecorded telemarketing calls related to health insurance that the aforementioned state attorneys general identified as robocalls made without consent.
Apparently, their investigation determined that Avid originated the calls. When notified about the calls, Avid told the traceback group that its customer obtained consent through opt-in websites, but the FCC explained in its letter that the customer"failed to make adequate disclosures to obtain consent.
The FCC has outlined the steps Avid has to take to address the issue, starting by investigating the identified traffic. Then, it has to implement measures that can prevent new and existing customers from using its network to make illegal calls. Within 48 hours of receiving the letter, Avid is required to update the FCC with the measures it has taken to mitigate robocalls coming from its network.
In late May, Attorneys General from 48 states filed a lawsuit against the Arizona-based VoIP services provider, accusing it of being the origin for over 7.5 billion calls to people on the National Do Not Call Registry. According to the lawsuit, Avid spoofed phone numbers and made calls appear as if they were from government offices, law enforcement agencies and companies like Amazon.
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