A Southern California father drove 1,100 miles through a winter storm to pick up his daughter who was stuck in Denver because her SouthwestAir flight kept getting delayed and canceled.
"If I have to, I have to. I can do it 100 times," he said.
Patel said he would've left a day earlier and his daughter should've been home by now if Southwest had communicated better. "Their logistics system sucks. They were misrepresentative to the customers. Even when I left Columbus, they knew their system was screwed up and put us on those planes and got us all in the queue," said one Southwest customer named Sylvia.
Unions say they warned Southwest before the meltdown, and the airline is now under scrutiny from lawmakers and federal regulators.
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