Action News reached out to Fanatics, the company that makes the merchandise for NFL Shop and Nike. They agreed to mail out new merchandise to the customers affected by this.
"Mistakes happen, especially manufacturing. They're making thousands of them and things happen so as long as they're making it right I think they're doing the right thing," of Joe Leinhauser, of Narberth.
Michael Rubin, Fanatics CEO and former part-owner of the Philadelphia 76ers, responded on social media Tuesday afternoon. "If there's one thing I've learned in business - own your mistakes. Anytime we let any fan down, it's a failure on our part and that's on me," said Rubin in a post on the platform X.
Rubin also says they've reached out to every customer to issue a new item and they've been overnighting them shipments to get it to them fast.
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