Tina Cribb and her family were stopped from boarding an Aer Lingus flight due to a small error with their tickets
A family have been left devastated as their dream holiday was ruined by a ticketing error, costing them £10k. Tina Cribb, 56, and her family were stopped from boarding an Aer Lingus flight due to a small error with their tickets.
The group's efforts to claim a refund have so far been unfruitful, with Aer Lingus refusing to make changes to a booking through a third party. Tina says that their initial flights, which they were unable to board, were booked via Trip.com. Upon, reviewing the tickets, they discovered that their first names were mixed up with their surnames, meaning they didn't match their passports. Tina says the family spent hours frantically trying to correct the problem with Aer Lingus staff at the airport.
Julia added: "Most people would just see the same names and not even notice it. It's a bit like a spelling mistake, but your passport and ticket have to match.