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The rhetoric around AI in the workplace can be vague: Automation, algorithms, productivity, efficiency, decision-making, up-skilling, the list goes on.Between rapid technological progress and the lag of adoption, there's continued uncertainty about how AI will reshape the future of work.Many employees are anxious about their value, for instance. Executives are at once captivated by the potential for profits and worried about keeping up with their competitors.
If I'm a cruise director on a cruise ship, there are lots of things that impact how my guests enjoy the ship.The makeup of the people on the ship, the weather, what day — if you're on a day at sea, or if you're going to a port — all of that stuff. There's data to be found there on what happens and how the guests behave. I mean like their buying activities, where they like to hang out, those types of things.
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