A staff shortage at the South African Police Service's 10111 call centres could leave many phone calls hanging.
In the other three provinces, the Free State, Limpopo and Northern Cape, data was not provided because “the call manager functionality to retrieve the statistics is outdated and SAPS is in the process of upgrading the software”.
Gauteng is most seriously affected. According to the statistics, in the past three years, 3.83-million calls have been dropped in Gauteng alone. The department said dropped calls referred to abandoned calls that could not be answered, calls abandoned in 10 seconds which were terminated by the caller before the call could be transferred to a call-taker, calls abandoned more than 10 seconds before the call could be transferred, and calls terminated by the caller after being transferred to a call-taker to answer.
“The 10111 number is the only line of defence some of our people have as they struggle against the unrelenting tide of crime sweeping across South Africa. We cannot allow South Africans to be abandoned and become even more defenceless due to the inability of the police to respond to emergencies,” said the DA.
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