Exclusive: Amazon’s attrition costs $8 billion annually according to leaked documents. And it gets worse
found that, among hourly employees, Amazon’s turnover was approximately 150 percent annually, while work from theand National Employment Law Project have both found turnover to be around 100 percent in warehouses — double the industry average.
For others, though, the documents point to considerable issues within Amazon’s vast learning and development complex, some 97 programs and 2,000 learning modules of which are overseen by the Consumer Talent Strategy, Management and Development team. CTSMD has existed within Amazon for at least three years, according to one report, and in that time has ballooned to a headcount of 615, including contractors, with a projected $90 million run-rate for 2022.
Putting this in sharp relief, the April report reviewed extant training programs using the Kirkpatrick Model — a scheme within the learning and development field which evaluates training programs and separates them into four ascending levels. Of the 26 programs examined in the report, 12 merely asked trainees to react to what they had learned; nine measured some level of information recall. Only three tracked the degree to which learners were applying any knowledge they gained from the course.
That Amazon had internal reports commissioned on lapses in its training and retention suggests the company is at least aware of the issue. It has never disclosed such gaps in its annual 10-K reports; its auditor, Ernst & Young, has never produced an adverse opinion on Amazon. However, all such disclosures hinge on the concept of “materiality” — that is, whether it will meaningfully impact the business and its investors.
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