Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications.
Carriers offer a feature called AutoPay to customers that lets them set up automatic payments for their monthly bills. This not only ensures that bills are paid on time but almost all carriers give discounts to customers for using AutoPay.
The featurewho left the company and switched their numbers over to another provider in October claims that AutoPay continued withdrawing payments for three months. The customer was expecting a final bill fromafter porting out or transferring their numbers but all they got was a $127 charge each month for three months after canceling service. I ported out all my numbers in October of 2024. Afterwards I expected a prorated bill or final bill of some sort. Never received that, but noticed for 3 months Verizon was charging me $127 a month for an account with no active numbers or device payments. I finally decided to file a dispute with my bank, showed them proof of no device payments, and the dates I ported out and the last bill. They ruled in my favor and refunded me the money.Verizon wins this one, as I can’t spend the time disputing this while taking the hit on my credit report., which might be they continued to be charged. However, if you notified a carrier that you were leaving, you wouldn't expect to keep getting charged for service.PandasLOL says that they had no outstanding balance and everything had been paid in full. They also had no watches or tablets on their plan. When I pressed customer service about these charges they couldn’t be helpful and all the paper bill said was “final charges.” My accounts were all paid in full when I ported out both my phone numbers, had no smart watches or tablets, or device payment. They tried to log in to their terminated account to sort the issue out but couldn't access it. As a last resort, they went to their bank with proof showing they owedtreating the unpaid balance as debt, leaving the former user no choice but to not fight the collections claim as they didn't want damage to their credit report.may not necessarily be in the wrong here, the carrier should have provided invoices to help the customer make sense of the charges. Instead, the company took a step that would reflect badly on the customer's credit history.Anam Hamid is a computer scientist turned tech journalist who has a keen interest in the tech world, with a particular focus on smartphones and tablets. She has previously written for Android Headlines and has also been a ghostwriter for several tech and car publications. Anam is not a tech hoarder and believes in using her gadgets for as long as possible. She is concerned about smartphone addiction and its impact on future generations, but she also appreciates the convenience that phones have brought into our lives. Anam is excited about technological advancements like folding screens and under-display sensors, and she often wonders about the future of technology. She values the overall experience of a device more than its individual specs and admires companies that deliver durable, high-quality products. In her free time, Anam enjoys reading, scrolling through Reddit and Instagram, and occasionally refreshing her programming skills through tutorials.A discussion is a place, where people can voice their opinion, no matter if it is positive, neutral or negative. However, when posting, one must stay true to the topic, and not just share some random thoughts, which are not directly related to the matter.Multiple accounts - one person can have only one accountModeration is done by humans. We try to be as objective as possible and moderate with zero bias. If you think a post should be moderated - please, report it.CTIA warns AT&T, T-Mobile, and Verizon customers will start experiencing congestion next yearT-Mobile is desperately trying to stop its users from leaving with better-than-ever retention offers
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