Southwest Airlines CEO Bob Jordan outlined his short-term and long-term plan to make sure another operational breakdown doesn’t happen after canceling 16,700...
. The holiday meltdown will also likely swing the company to a fourth-quarter loss after expecting a profit during the last three months of the year.for a “top to bottom” review of the circumstances around the December crisis and the company’s board of directors has formed an “operation review committee” to examine what happened, Jordan said.
Jordan said there have been discussions about Southwest’s flight network design of flying “point-to-point” between its 120 destinations rather than flying back and forth between smaller cities and hubs, and then getting passengers to their final destination on connecting flights. A “hub and spoke” network can help airlines isolate the effect of cancellations due to regional obstacles such as weather.
Southwest Airlines CEO Bob Jordan gave a thumbs up to the crowd during a fireside chat a year ago at the Dallas Regional Chamber's annual meeting. But Southwest had recovered by Thursday with only 13% of its flights delayed and less than 1% of flights canceled, far below Southwest and industry standards.
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