The 2023 J.D. Power EV Home Charging Study finds EV and BEV less content with rising energy prices and charging speeds than last year.
. More homes have been fitted with Level 2 permanently mounted charging stations and more BEV and PHEV buyers own Level 2 portable stations.
Scores for overall satisfaction with Level 2 charging dropped in all nine national regions. Respondents cited cost as part of the problem, public utility kWh rates climbing with the prices of everything else. Another problem comes from charging speeds that apparently haven't fulfilled expectations. It appears many buyers still haven't studied options that could address both gripes. One of the report's key findings is that only"51% of EV owners say they are knowledgeable about utility company programs for charging vehicle their at home, which is up slightly from 49% a year ago." As to speed, those who buy Level 2 chargers expressed more content in seven of the eight facets of the study than those who buy Level 1 chargers.
Brent Gruber, executive director of the EV practice at J.D. Power, said,"There are programs available today that will help EV owners with the startup costs, such as installing or upgrading to a faster Level 2 charger. There are also programs designed to save EV owners money with the ongoing costs of charging their vehicle, like scheduling to charge during the most affordable time of the day. However, J.D. Power sees that there is little awareness and utilization of these benefits.
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