Karissa is a senior reporter at Engadget, covering Meta, Twitter, TikTok, Snap and all things social media. Her interests include tech policy, internet culture, and all the ways our online activities shape our IRL selves.
European Union residents will have a new place to turn to settle disputes with Facebook , TikTok and YouTube. A new Appeals Centre , certifiedThe concept is similar to Meta’s Oversight Board , which weighs in on content moderation decisions across Facebook , Instagram and Threads. Meta hasthat other social media companies should use its Oversight Board , though there’s been little incentive for them to do so.
And while the Appeals Centre is a separate entity, there are some notable links between the two organizations. The new Appeals Centre will be led by, who was previously the CEO of the Oversight Board Administration. The Oversight Board Trust, which oversees the board's budget, also helped fund the new Appeals Centre with a “one-time grant,” according tofrom its chair of trustees, Stephen Neal.
The Appeals Centre says it expects to be up and running “in late 2024,” at which time individuals and organizations will be able to request appeals through its website. Users wishing to appeal a moderation decision from Facebook, YouTube or TikTok will be required to pay a “nominal fee” that will be refunded if the group rules in their favor, according to information posted on
However, it’s not clear exactly how this process will work or how many cases the group will be able to take on. Meta’s Oversight Board, which has been up and running for years, received nearly 400,000 appeals and issued justfrom Ireland's media regulator notes that “the decisions of ODS bodies are not binding.” Still, it could increase the visibility of the kinds of content moderation issues that often frustrate users and give some hope that their situation may be reconsidered.
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