Errors logged as 'nut loose on the keyboard' were – ahem – not a hardware problem
's Friday feature in which we share readers' tales of being asked to address avoidable annoyances.
"We had an in-house developed problem ticket system written in Perl 4," Tom told On-Call."It worked, we were familiar with it and we liked it."A little probing by Tom revealed that what he actually wanted was a dashboard that would pump out statistics he could use in monthly reports.
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