EV owners say that Level 2 charging has gotten worse.
A common complaint you hear from electric vehicle owners is about: broken chargers, janky software, busted screens. But a lot of this is anecdotal, and it can be hard to find any rigorous studies that capture the current state of EV charging in the US.
The consumer research firm measured customer satisfaction with EV charging on a 1,000-point scale. According to respondents, charging at a public Level 2 charger is worse than it was last year, with satisfaction dropping to 633 from 643 in 2021. Meanwhile, satisfaction with the speedier DC fast charger segment remains flat at 674.
There are approximately 41,000 public charging stations in the United States, with more than 100,000 outlets. Of course, public chargers are only half of the equation. Most EV owners do their charging overnight while parked in their driveway at home. But if EVs are to become a more attractive option to car buyers, charging stations are going to need to become more pervasive and reliable like gas stations.
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