Faced with ever-increasing pressures, what is it like to work in an ambulance service control room?
Calls are categorised from one - for the most serious and anything immediately life-threatening - to four, which are non life-threatening emergencies requiring transport to hospital.
"This is making the best of a bad situation.... It's about us being really open and transparent with people and saying, 'Look, we are struggling'."Dispatcher Chantelle Cornwall's job is to get the most appropriate resource to patients by juggling the priority levels of callsThe 43-year-old's job is to get the most appropriate resource to patients by juggling the priority levels of calls. She is in charge of dispatching 49 crews.
To try to reduce the number of calls waiting, the ambulance service is introducing a scheme to use more advanced paramedics or advanced practitioners to get "the right help to the right people"."It's all about trying to get the right care to the right patient as swiftly as possible," he says. The ambulance service is improving its call response times after a recruitment drive, says Rob Hazell.
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