But as growth slows in the post-pandemic landscape, Grubhub finds itself lagging behind competitors DoorDash and Uber Eats.
A pioneering Chicago tech company is celebrating its 20th anniversary this year, and no, it’s not Groupon.
It is owned by Dutch-based Just Eat Takeaway, which is trying to sell it, and looking to a new CEO to help it regain market share and its startup mojo.“Grubhub invented the industry in North America,” said Grubhub CEO Howard Migdal, 37, a seasoned online food delivery executive who joined the company last year. “But the reality is, we have really good competitors and customers’ expectations are very high. And we need to meet and exceed those expectations to earn the trust of our customers.
Food delivery services saw a huge spike in revenue during the pandemic, jumping from $3.8 billion in 2019 to $8.5 billion in the U.S. after stay-at-home orders hit the following year, according to data from market research firm IBISWorld. Grubhub works with 375,000 merchants in over 4,000 U.S. cities, including 15,000 in Chicago alone — the most of any food delivery service, Migdal said.
“We’re very proud of the Amazon partnership,” Migdal said. “Amazon is among the most customer-obsessed organizations in the world, and their goal is to give as much value to Prime members as possible. And they know restaurants is a very big category they currently don’t play in.”
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