The DWP said it is experiencing higher than forecast call volumes to the PIP and DLA telephony enquiry lines.
The Department for Work and Pensions has said it is “currently experiencing higher than forecast call volumes” to the Personal Independence Payment and Disability Living Allowance enquiry phone lines. Calls to both telephony channels are taking more than 30 minutes to be answered by an advisor.
There are several possible reasons for making a call to the PIP, DLA and Attendance Allowance enquiry lines such as reporting a change of circumstances, a query about an existing claim, or starting a new one.The DWP Minister said: “There are no current targets for the Average Speed of Answer for calls to the PIP, DLA and AA telephone enquiry lines.
PIP changes you must report However, guidance on the GOV.UK website states that you must contact the PIP enquiry line if:
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