Durban man’s struggle to cancel flight bookings amid Covid-19 panic

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Durban man’s struggle to cancel flight bookings amid Covid-19 panic
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Muhammed Patel from Newlands West had booked a trip on a local airline to Joburg for a religious function and looked to cancel the tickets and receive a refund after President Cyril Ramaphosa's announcement. DailyNewsSA coronavirus

Durban - THE worldwide spread of Covid-19 has had an unprecedented impact on various aspects of modern life and for a Durban man, his plans to travel were derailed with President Cyril Ramaphosa advising the public to restrict unnecessary travel internationally or domestically.

The Daily News contacted Kulula.com regarding the issue and senior consultant William Smook said: “With the coronavirus situation evolving in South Africa, we are experiencing very high call volumes.” Other airlines have experienced similar issues, as Mango Airlines could not be reached on the phone and stated on Twitter that they were experiencing high call volumes and were taking measures to resolve the issue.

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