Unable to pay a huge bill, Acres Homes senior Edward Williams, 68, lived without water for four years. investigates kprc2 click2houston htx hounews
Customers are feeling “drained” and frustrated that there is no apparent recourse and seemingly no one in the city who will listen. It’s why all this week our team is taking a hard look at these issues and pushing city leaders for solutions.For 68-year-old Edward Williams, life on Fortune Street in Acres Homes is a sad irony.
Williams said he didn’t tell anyone about his situation until his son stopped by in April and tried to use the bathroom. Williams sent the city this plumber’s report from ARS that reads, “I don’t believe there is a leak in the water line and as a professional plumber would request the responsible authority replace the meter and have it tested.”
But Williams said there was no test and no review just the city holding firm that he owed the money. When the water department never responded, Williams took his plea straight to the top: The Houston City Council. Despite voicing their concerns, council members sent Williams right back to the water department.Williams is not alone. Dozens of customers have sent us their outrageous bills.
“Like every company in the City of Houston and nationwide, we struggled to find enough good employees to fill our positions. Our vacancies in our call center. We’ve been as high as 50% vacancies over the last year and a half,” said Haddock.
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