I am a San Diego-based reporter covering technology with a focus in AI and consumer tech. I graduated from the Missouri School of Journalism with a master's degree in magazine journalism and before that, got my bachelor's degree in investigative journalism.
The AI system, dubbed Riley, monitors and analyzes employees’ interactions with customers and allocates bonuses to those who are able to sell more.Riley, an AI system installed at over 100 Dairy Queen, KFC and Taco Bell franchises across the US, assesses workers' performance and rewards those who are able to sell more.Like many restaurant owners, Andrew Valkanoff hands out bonuses to employees who’ve done a good job.
Thanks to Riley, he was able to get a 3% uptick in sales, Valkanoff said. “Every nickel right now in my business matters,” he said. The tool is intended to be used as a coaching platform, helping managers identify and focus on individual employees whose performance might not be up to the mark and might require further training, Hoptix founder and CEO Ken Bianchi told“When you break this down to individual employees, you can actually start to see who's converting the most, who's not converting the most, why they are converting the most,” Bianchi said.
That hasn’t stopped the fast-food industry from wholeheartedly embracing AI-based surveillance tools that record and judge workers’ efficiency. In 2019, Domino’s rolled out theacross all its stores in Australia and New Zealand. The checker was an overhead camera programmed with AI and machine learning that scanned millions of pizzas to ensure workers had added the correct toppings and distributed them evenly.
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