Coronavirus doctor's diary: A time when people say 'Have you got a will?'
As relatives are banned from visiting patients with Covid-19 it's natural that they telephone for information, but the sheer volume of calls was creating problems at Bradford Royal Infirmary. So, as Dr John Wright explains, the hospital had to try some new ideas.In normal times, Easter would be a special day for families to come together, in hospital just as anywhere else. That is now impossible.
Many people have been telephoning instead, but staff on the wards are run ragged at the moment. To take the pressure off them, the hospital set up a new phone line, where nurses and admin staff use medical records to give accurate information in a calm environment. In the first week, the new team took 1,300 calls. We started off with four lines and now we're up to eight and are possibly extending that as well. And it's not just health updates that people need.
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