Disney CFO Christine McCarthy discussed Disney theme park capacity and balancing attendance during the Morgan Stanley Technology, Media and Telecom Conference.
McCarthy discussed managing capacity and balancing attendance after the COVID-19 pandemic closures of Disney theme parks around the world during the Morgan Stanley Technology, Media and Telecom Conference on Monday, March 8.
McCarthy credited a new reservation system introduced after the COVID-19 pandemic closures of Disneyland and Disney World with spreading out attendance at the parks. “When you’re a guest in a park and you can’t do things and everything is too crowded, your guest experience is going to go down, your intent to return is going to go down and word of mouth will not be as good,” McCarthy said during the conference.
“You can let more people in — not necessarily filling it to the gills — but we can let more people in very thoughtfully on how we’re going to balance these loads,” McCarthy said during the conference. “You’ll see, I believe, that I don’t think the best is over.”Disney rarely talks about theme park attendance or capacity levels — and McCarthy did not discuss specific numbers for Disneyland or Disney World.