Jason Strle has leveraged historical strengths of Discover Financial Services in new, innovative directions leveraging artificial intelligence.
Discover Financial Services logo at the company's headquarters Jason Strle joined Executive Vice President and Chief Information Officer of Discover Financial Services in July of 2023, bringing a deep industry background, having spent nearly 20 years with Wells Fargo and JPMorgan Chase & Co. He was excited by many of the unique attributes of Discover’s business, including the opportunity to work for what he refers to as “the original fintech company.
While AI holds great promise, Strle is mindful of the risks, particularly when it comes to over-reliance on the technology. He draws an analogy to self-driving cars. “The better a generative AI solution becomes, the more the human will depend on it,” Strle highlighted, “But as we depend more, there’s a risk of complacency. We need robust processes to monitor these risks, keeping a human in the loop to mitigate them.
This customer-centric view is also informing Discover’s talent strategy. Strle is focused on rotating employees into new roles to bring fresh perspectives, while also cultivating junior talent through robust internship and new-grad programs. “It’s important for us to stay connected with the community,” Strle says, highlightingas a prime example of a talent pipeline that not only serves the company but also impacts the local community.
Jason Strle Wells Fargo Jpmorgan Chase & Co AI CIO Chief Information Officer
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