BREAKING: JEA shutting off power to customers behind on payments. What you need to know if you plan to pay online, in-person, or apply for an extension.
A JEA spokesperson said that as of Sunday morning, 3,948 customers are facing disconnection this week. According to JEA, the temporary disconnections will be staggered, starting with customers with debt dating back the furthest.
Customers who are at risk of disconnection will receive a two day notice before their power is cut off, according to JEA, either through email, phone or text.Many people wanted to talk to someone face to face about losing their service, and lines of people snaked through the lobby of the JEA Customer Service building Monday.
News4JAX spoke with some people who say their electric bills doubled in recent weeks and they can’t afford to pay. “They’ll take the $600 but then they’re giving me three days to pay the remainder,” Jasmine Castro said. “I’m on public assistance. What do you want me to do, go strip on the pole to get the money? I’m going to do whatever I have to do to keep them on because I have a child that I have to make sure has lights.”