If it’s happened once, it’s happened hundreds of times, said Ana Beaven, owner of Mexico City-style bistro Cuchara: Customers steal from the restaurant when they think nobody is looking. But Beaven and her staff are watching. And so are cameras.
Theft by restaurant patrons isn’t new, but it did drop during the pandemic, when restaurants were pivoting, with limited service and fewer dining incidentals being set on the table, said Paul Miller, who co-owns a number of restaurants, including The Union Kitchen, Jax Grill and Passerella.Restaurateur Benjamin Berg has all but stopped counting the expense of porcelain cow-shaped creamers that come to the table for coffee service at his B&B Butchers steakhouse on Washington Avenue.
“They were getting stolen left and right,” he said. Eventually, the restaurant switched to a lower-end Laguiole and began keeping a watchful eye on the linens. It’s distressing to operate under the expectation that “if it’s not bolted down, someone is probably going to try to take it,” Lachaine said. “But we go by that assumption.”
The second time, the act was caught on camera. Murphy said she called the customer at work and demanded he return it. She got the portrait back, along with flowers. The painting, which once was hung on hooks, is now bolted to the wall. At wild-game-savvy Rainbow Lodge, diners have taken taxidermy animals, bird mounts, antlers and fishing lures. One customer, according to owner Donnette Hansen, went behind the bar and swiped a bottle of Remy Martin Louis XIII, one of the rarest and most expensive cognacs. It was a dummy bottle; the real one is locked away. “He probably had quite a sugar water surprise when he cracked that fake bottle open,” Hansen said.
At Betelguese Betelguese pizza parlor and cocktail bar, a hand-painted pizza peel was among the most noticeable pieces of wall-mounted art to be taken, owner Chris Cusack said.
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