Gartner analyst toripaulman shared with Nathan Eddy of DigCxO that as workers need help finding information, the C-suite should start to understand where the biggest challenges exist in finding information. Read the full article here. Gartner IT
Despite considerable effort to resolve on their own, 47% of workers say they struggle to find the information or data needed to do their jobs and 32% of workers admitted that they make wrong decisions due to a lack of awareness.
From Malaker’s perspective, it’s all about getting the right data model, noting enterprises have traditionally taken two distinct approaches to solve this issue, a centralized model. The survey of 4,861 full-time employees who use digital technology for work purposes also revealed two-thirds of the respondents agreed better business outcomes could be achieved if IT provided universally accepted and supported applications and devices to get work done.
This marks a shift from 2020, when workers also favored alternative methods like seeking answers online and consulting with co-workers to resolve their digital technology issues. Gartner recommends appointing a leader of digital employee experience who is aligned with the value proposition to ensure that digital experiences are in service for the employee performance and productivity, and not at the expense of the employee.
Paulman adds CIOs and their peers in HR, facilities and the business must understand what top challenges their workers are facing.
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