Digital mental health tools need human touch

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Digital mental health tools need human touch
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Keeping a human in the loop significantly enhances emotional engagement during online psychological interviews.

One in eight people worldwide suffers from mental disorders, yet less than half receive adequate treatment. New research from the University of Reading, published today in, reveals that keeping a human in the loop -- even in scripted roles -- significantly enhances emotional engagement and perceived empathy during online psychological interviews.

Scientists tested 75 participants across three types of short online interviews about their wellbeing: one with a semi-scripted live interviewer, one with a live but fully scripted interviewer, and one using fully automated pre-recorded videos. Participants rated both live interviewers as significantly more empathetic than the automated version, and facial recognition software detected higher expressions of joy in the live interview conditions. As mental health services evolve, this research suggests that hybrid models combining automation with human interaction may be the most effective path forward. Looking ahead, the findings also offer a roadmap for future AI development. Dr Thomas Nyman, lead author from the University of Reading, said:"Even when interviewers followed a script, it appears that the simple fact that a real person was present made a meaningful difference. "With advances in AI, we may soon be able to design digital agents that successfully simulate the human qualities participants responded to in this study -- such as empathy, flexibility, and presence. Understanding what people need emotionally is the first step toward building technology that can meet those needs in human-like ways."A new analysis led by surgeons finds that psychological prehabilitation can significantly enhance recovery after surgery. The study found that psychological prehabilitation significantly reduces the ... Depressed individuals who reflexively attempt to dampen their initial emotional responses to reminders of their negative memories have a low tolerance for distressing emotional stimuli in general and ... Traditional police training lacks practical tools for handling mental health crises, leaving officers underprepared. New research provides a promising avenue for addressing this gap using VR training ... Online learning engagement can be increased by nearly one-third by simply prompting students to share course ideas rather than personal details in the form of icebreakers and social ...

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