Some 911 centers are rethinking how to hire and retain workers in the face of an ongoing labor shortage.
July 19, 2023, 12:48 PMThe Houston Chronicle via Getty Images
from the National Association of State 911 Administrators and the International Academies of Emergency Dispatch.The San Francisco Chronicle via Getty Images Beyond those material harms, Dameron described a broader concern that understaffing causing long wait times could contribute to the breakdown of trust between 911 centers and the communities they serve.
"In some situations, individuals make more money at fast food restaurants than they could be serving the public and 911," Brian Fontes, the CEO of the National Emergency Number Association , told ABC News. Police officers secures students parking area of Denver's East High School after a shooting at the school, March 22, 2023."I could go work at a GEICO call center and probably make more [with] a whole lot less trauma," McDonough said.
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