The changes come with plenty of apprehension from residents who have seen the reliability of their service falter this year amid staffing shortages
Come January, Denver will implement the first stage of its at the city’s solid waste management division. Denver Auditor Tim O’Brien and his staff are among those who aren’t confident the city can pull it all off.on the city’s trash collections services as they stand now and the city’s preparedness to expand that work for the pay-as-you-throw program.
“ will adjust the program as necessary as a result of these performance reviews,” Medellin’s letter reads. The City Council on Monday signed off on a three-year, $13.5 million contract with Little Dumpsters, a Douglas County-based private trash hauler that will be handling recycling collections for about 28,000 of the city’s roughly 180,000 residential waste customers.
Councilman Kevin Flynn, who was among the nays when the council voted 8 to 5 to approve the collection changes, called the rate of hiring remarkable. Prior to voting against the program, Flynn had floated an amendment that would have delayed implementing the program until October 2023 to make time for more hiring but it was rejected. On Monday, he noted that
“I would have been glad to vote for a tax increase because it’s fairly transparent to me,” Pierson said this week of the pay-as-you-throw program. “But they can’t pick up my trash on time now.”at the beginning of the year specifically due to driver shortages. Those changes condensed pickups into four days as opposed to five.“It was almost like they flipped a switch at the first of the year in 2022,” he said.
The auditor’s report found that calls to the city’s 311 customer service line skyrocketed in January after the collection schedule changes were made. More than 5,600 calls were received that month. Dating back to the middle of 2019, the city had never received more than 3,300 calls for missed pickups in a month. The number of calls went down significantly after January.
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