Jaclyn Allen is a Denver7 Weekend Anchor and Contact7 Reporter.
DENVER — Consumers often run into problems big and small and reach out to Denver7 Investigates for assistance reaching a solution or obtaining a response from a business.
"Sometimes this does include requiring customers to provide additional verification, which has proven effective in reducing and preventing fraud, though we realize it can be inconvenient and require more time and effort for customers who are looking to access their funds immediately," wrote Whit Chapman, director of communications for Green Dot Bank."Customers in this situation should ensure they’re able to verify their identity so they can more easily gain access to their funds.
If the bank is not responding or resolving your concern, file a complaint with theConsumer Financial Protection Bureau or the Texas Department of Banking.Mike Burton, of Windsor, said three orthopedic surgeons agreed that he needed back surgery, but United Healthcare denied his request, saying the provider hadn't given enough information. He said they denied his appeal as well.
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