Delta is suing a AI firm that powered a chatbot on the airline's website, saying its lax cybersecurity caused a data breach
Delta Air Lines Inc. is suing an artificial-intelligence company that powered a chatbot on the carrier’s website, accusing it of lax cybersecurity that caused a 2017 data breach. The unusual lawsuit highlights the sensitive relations between companies that have been hacked and their business partners.
Companies rarely sue technology providers over data breaches because their contracts generally specify the level of third-party suppliers’ liability and because the two partner firms typically end up settling out of court, cybersecurity...
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