Delta is struggling to recover from a global IT outage even as its competitors have largely returned to normal operations.
The Atlanta-based airline canceled more than 600 Sunday mainline flights, about 17% of its schedule and more than any other U.S. airline.CEO Ed Bastian apologized and offered frequent flyer miles to travelers for lingering flight disruptions on Sunday as the carrier struggled to recover from
The Atlanta-based airline canceled more than 600 mainline flights on Sunday, about 17% of its schedule, according to FlightAware, more than any other U.S. airline. The disruptions have persisted at Delta while most other carriers have recovered."I want to apologize to every one of you who have been impacted by these events," Bastian said in a message to customers.
The airline was offering flight attendants extra pay to pick up shifts, a staff memo on Sunday said. The carrier called some of them on their personal phones to come in, according to a person familiar with the matter.tools that were impacted in the outage,"in particular one of our crew tracking-related tools was affected and unable to effectively process the unprecedented number of changes triggered by the system shutdown," Bastian said in his note.
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