Delta Air Lines scales back changes to its loyalty program after a revolt by customers

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Delta Air Lines scales back changes to its loyalty program after a revolt by customers
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Delta Air Lines will move more slowly in tweaking its frequent-flyer program after customers complained loudly about changes the airline announced back in September.

FILE - In this April 1, 2020, file photo, several dozen Delta Air Lines jets are parked at Kansas City International Airport in Kansas City, Mo. Delta is backtracking slightly on changes it previously announced in its frequent-flyer program, but it still plans to reshape SkyMiles to favor big spenders over customers who take the most flights. Delta outlined the revisions in an email from CEO Ed Bastian to SkyMiles members on Wednesday, Oct. 18, 2023.

The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown. In simplifying the path to status, Delta sharply raised spending requirements for each SkyMiles level. For example, it will take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September. Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles.

The changes take effect next year, when travelers will be trying to qualify for elite status in 2025.

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