Decagon raises $35 million for AI-powered customer service
SAN FRANCISCO - - Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding. Accel led the series A round with participation from Andreessen Horowitz.
The funding round puts Decagon in competition with other well-capitalized customer support AI startups like Forethought, which has raised over $90 million from New Enterprise Associates and other venture capital funds. Accel partner Ivan Zhou told Reuters that Decagon's product is differentiated because in addition to powering a customer-support chatbot, it also functions as a company's internal customer support liaison and provides services like creating software bug reports, analyzing customer emails to suggest product improvements or writing internal documentation.
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