The Consumer Financial Protection Bureau has updated its communications rules for the digital age, but consumer advocates worry about privacy issues and scams.
They can also text you, email you and reach out to you on your social media pages — including via direct messages on Twitter TWTR, -1.44% or Instagram, or over Facebook FB, -0.52% Messenger — to collect unpaid debts, according to updated rules from the Consumer Financial Protection Bureau.
And while collectors can also contact borrowers by email and over text messages, they must still offer the chance to opt out or unsubscribe from receiving those messages, as well. But consumer advocates have expressed concerns about these digital communication methods for debt collection. The National Consumer Law Center summed up some of its concerns here, such as the fact that collectors can use electronic communications like email to contact consumers without their consent; the onus is on the consumer to opt out of these messages.
— April Kuehnhoff, staff attorney for the National Consumer Law Center And approving a friend request or follower request from a debt collector could also give that collector access to private information that you share with your friends and family on social media. “The debt collector who becomes part of your social media network may use information about your location and your assets in an attempt to collect a debt,” Kuehnhoff said. “That’s going to be even more of a privacy concern.
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