We all have irritating encounters in our daily lives. And yet 'not everyone who messes up is out to get you – even when it feels that way,' writes Terry Pluto.
And waited...I listened to same stupid music broken up by “your call is very important to us, please hold the line.” About the 12th time I heard that phrase, I mumbled, “Liar!”
My friend often finds old, dirty shoes in the aisles. She knows someone changed into new shoes, walked out the door, leaving the old ones behind. It may sound minor, but little things can become big things if we dwell on them. Dealing with a rude customer can lead us to have an edge in our voice when the next customer shows up.
I wondered how they came up with that math, but I left my number – not expecting a call back in this decade. About 40 minutes later, someone called. The person was polite. I took a deep breath, slowly and politely explaining my situation. She helped me change my service plan.
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