Sadie-Grace and her mum are exempt from wearing face-coverings as they lip-read to communicate.
The mother pointed out to staff that Sadie-Grace was wearing hearing implants on her head when they were stopped outside a Cotswold Outdoor shop in Newcastle on August 8.
A shop manager also initially refused to give Julie and Sadie access – before allowing them in, but warning they would not be served without a mask ‘due to company policy’. She said: ‘What was heartbreaking was Sadie asked her dad, “Am I not allowed in the shops because I’m deaf?” I had to explain it was not because she’s deaf, it’s because I need the mask.’
A company spokesperson insisted it had been ‘conscientious’ in implementing guidance on facemasks as ‘sensitively as possible’.They said: ‘With regard to this particular situation my understanding is that the customer, but not her daughter, was initially asked to wear a face covering when entering our Newcastle store.
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