A restaurateur and tech executive discuss the opportunities for artificial intelligence to enhance restaurant operations both for industry professionals and diners.
Ashley Day is Food & Wine's senior editor of operations. She's edited and directed food and travel content at USA TODAY, the Institute of Culinary Education, and Chef & Restaurant magazine, and contributed to The Food Institute, The Daily Meal, and the recipe app meez.
Which brings the conversation around to efficiency. AI can apply data on diners’ ordering habits to inventory for accuracy, streamlining back office operations. In the front of house, AI can improve interactions with customers that have long presented challenges, like taking orders while wearing a headset, so employees can focus on the human aspects of hospitality.
"You want to be recognized when you go to a restaurant," Meyers acknowledges. "What if the person can welcome you back by name and make you know that we expected you?" "It's not just when you're placing the order, but you need somebody that actually shows up to work on time to take the order; you need it to be accurate," Thomas adds. IBM’s AOT accounts for accents, languages, and ambient noise to perfect automated ordering accuracy at McDonald’s. Food & Wine reported 80% accuracy when 10"It's one way of bringing technology to an industry that's probably been somewhat underserved by it.
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