Tatsu Dallas' chef-owner Tatsuya Sekiguchi learned how to sign his restaurant's tasting menu for a pair of Deaf patrons.
. “I’ve visited & love it a lot. The food is unmatched. But I want to tell you about the service at Tatsu Dallas.”
“She knew the hype behind the omakase tasting menu, and she understood that a lot of the meal is intimate and explained by word of mouth,”Melissa emailed Tatsu Dallas to inform the staff that she and her husband are Deaf, wanting to find out how they could get the full experience without being able to hear the chef's explanation of each dish. Melissa and her husband received the tasting menu ahead of time, which allowed them to get an idea of how their meal would go.
She adds that her and her husband were very surprised, considering they’re always prepared to have a conversation with the restaurant staff about communication before dining in any public space. “With the staff signing at Tatsu, we didn’t feel left out even though it created some attention in the room!” she says., adding that Melissa said she saw a printout behind the bar of how to sign parts of the menu. “It blew her away and nearly brought me to tears.
“My most memorable experience was back in NY, when a stage 4 cancer patient came to dine. He had a short life remaining and his dream was to go to Japan to eat sushi,” Sekiguchi tells TODAY in an email through a translator.“At the end of the night, before they left, his friend came up to me to tell me their story. We were all blown away,” he says, emphasizing how happy he was to be able to make their experience special even without knowledge of their situation.
“There was one tweet I saw on my sister’s thread, ‘Accessibility is Hospitality,’” Melissa says about. “Customers like my husband and I are used to accommodating the staff’s preferred communications at the restaurant, shops, hotels, etc.”
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