Dallas Assistant City Manager Majed Al-Ghafry said Wednesday that the city plans to close the gap by early next year.
, but city officials now say that could be a thing of the past by next year.for at least two years
The city will also upgrade ProjectDox, the software system used for submitting and processing permits and better track how long it takes to issue them. Several of the changes will be in place by this summer, Al-Ghafry said. City officials told council members last year that issues at the building inspection call center included workers not having headsets, computer monitors and other equipment to properly do their jobs; the division had no training standards; about 70% of customers on average being hold for more than 15 minutes; and around a third of calls not being answered. Customers contact the call center to get answers on questions about building permits and inspections.
Broadnax dismissed the $9 million lost city revenue estimate Wednesday, saying he didn’t know where the tally came from and said the city’s tax base is growing. The mayor pushed back against notions that the city’s permitting office issues were overblown, questioning what motivation people would have to exaggerate the problem.
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