After a tremendous increase in Dallas 911 staffing following past years with too few operators to handle calls, the current staff of 911 employees was questioned Monday.
the call center to make it more comfortable and provide places for breaks.
The current actual 911 staff is 113 compared with as few as 60 in May of 2021. December 911 calls were answered on average within 2 seconds, very fast compared to past occasions when callers faced very long delays or never received an answer.with the committee and discussed the 2023 plan to keep programs going that produced crime reduction results.
Chief Eddie Garcia supported continued assignments of Neighborhood Police Officers even with response time rising for patrol calls for service and violent crime as the sole focus for many officers in the department. “I think we’re very fortunate here to have the NPO program. Coming from my former department in California, I wish we had it. We did not,” Garcia said. “They certainly help the profession, help relationship building in our community, particularly those that may not have had a high level of trust.”
Refocusing the NPO program now calls for management from headquarters instead of assigning the officers at substations. They will be asked to perform additional duties but still directed at neighborhoods and businesses.
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