Jonathan Yates has vowed never to fly with British Airways again after claiming he was left without a headrest on flight to Canada
A dad has vowed never to fly with British Airways again after claiming he was left without a headrest on a seven-hour on his birthday 'trip of a lifetime' - with a one-inch bolt sticking out. Jonathan Yates had been jetting off from Heathrow Airport in London to Toronto, Canada, with his partner Sandra Craven, 51, for his surprise 50th birthday trip on February 12.
The 50-year-old claims the exposed bolt was a 'major safety concern' and forced him to sit sideways for the whole flight. He believes if there had been turbulence or a bumpy landing, he could have cut his head on the bolt. "He came and had a look and he was flabbergasted as well at it. He went away and came back, but said he couldn't move us anywhere because the plane was full.
"If there had been a bit of turbulence or a bumpy landing I could have bumped my head on the bolt. There was no risk assessment done at all. Someone said we should have flagged it to the captain, but we didn't realise this at the time and weren't told this until we landed back at Heathrow a week later.
Sandra said: "It was a once-in-a-lifetime holiday and a surprise for my partner Jonathan and we were really looking forward to it. We were annoyed at the steward's attitude as he said our only option was to get off the plane. I sort of wish we had now.
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