A cyberattack on CDK Global, a software company managing car dealerships, disrupts sales, repairs, and paperwork nationwide, leaving dealerships scrambling for solutions.
A cyberattack on a company that manages sales and paperwork for thousands of auto dealerships across the country is now a week old with no clear end in sight. Illinois-based CDK Global has not offered much of a public explanation, except to say they shut this system down, when hackers got in last week. It left 15,000 dealerships, and their customers, in a bind that's forcing some creative work-arounds to keep business moving.
Not all of Houston's dealership use the CDK service. But for those who do, it's become an administrative headache, completing work by hand rather than computer. "As a consumer, you're still going to buy a car in the same way that you have before," says RoShelle Salinas, of the Houston Automobile Dealers Association, "You're just going to have to manually fill-out your paperwork, which may take a little bit more time.
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