CTA officials said in a statement the lines with the highest cuts are generally the lines with more frequent service.
Louciana Johnson thought his corporate wellness job’s move to Merchandise Mart downtown would ease his commute, allowing him to take the Brown Line instead of paying for ride-shares. Johnson remembered trains once arriving nearly back to back during rush hour. If one train was too crowded, it was easy enough to wait until a less crowded train arrived. But that is no longer the case.
, which operates trolleys, subways, buses and commuter rail, aims to run 90% of pre-pandemic bus service, but some runs are skipped when operators are not available, CEO Leslie Richards said. Subways are set to run around 85% to 90% of pre-pandemic service, but have faced equipment issues, she said. The agency has also struggled with operator shortages, lower ridership and a budget cliff looming next year when federal pandemic aid runs out.
hired more than 1,000 bus operators last year, but after departures ended up with a total addition of only about 125 operators, Richards said. She is grateful the agency was able to roughly break even. To keep bus service running at its current levels, bus operators have had to work mandatory overtime.
will have to consider cutting bus service, Richards said. “At this point we could not add service because of the workforce,” she said. “So we really have to get more operators on board before we could add any more service.” Some transit agencies, like those in Los Angeles and Boston, have had success hiring more bus operators by raising salaries, said Chris Van Eyken, director of research and policy at the New York-based TransitCenter.
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