Crystal Cruises customers hoping to get their money back after the insolvent luxury operator’s sudden collapse may be out of luck.
The cruise line, which drew scrutiny earlier this month after two of its luxury vessels were seized by, owes more than $100 million in customer deposits and down payments, according to former Crystal Cruises President Jack Anderson.
Meanwhile, Crystal Cruises customers who received a credit for a future voyage due to the cancellation of a trip during the COVID-19 pandemic — when many cruise lines were shut down — won’t receive any compensation at all. Travel agents who facilitated the sales will also have a hard, if not impossible, time recovering their commissions., Anderson estimated that up to 80% of customers affected by the collapse had paid by credit card.
A perennially top-rated cruise line, Crystal Cruises encountered financial difficulties in recent years.
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