CrowdStrike rejects Delta Air Lines claims over flight woes
) that it should be blamed for flight disruptions following a July 19 global outage sparked by a faulty update, and suggested it had minimal potential liability.
Delta canceled more than 6,000 flights over a six-day period, impacting more than 500,000 passengers. It faces a U.S. Transportation Department investigation into why it took so much longer for it to recover from the outage than other airlines. "Additionally, CrowdStrike’s CEO personally reached out to Delta’s CEO to offer onsite assistance, but received no response," the letter said.Delta told U.S. lawmakers last week in a letter seen by Reuters that CrowdStrike’s faulty update"impacted more than half of Delta computers, including many of Delta’s workstations at every airport in the Delta network."
The CrowdStrike letter added that if Delta files suit, it will need to answer"why Delta’s competitors, facing similar challenges, all restored operations much faster" and"why Delta turned down free onsite help from CrowdStrike professionals who assisted many other customers to restore operations much more quickly than Delta."
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